Common Error and Solution
Occasionally recommenders will fail to receive the automated emails with their login information. Certain International Email addresses may have difficulty in receiving the automated email notification sent to recommenders because of security settings set by their email accounts.
This is usually due to email security settings and spam filters.
Please take the following steps to ensure that the email arrives:
- Add firstname.lastname@example.org to your email safe list or address book. Once email@example.com is added, you may ask the applicant to resend the email notification through the recommendation section of the online application.
- If you are using a University sponsored email address, the changes will need to be made by your IT department. You should contact the network administrators to change the email settings to accept firstname.lastname@example.org messages.
If you still cannot receive the email notification after following the above steps, please contact Embark’s Technical Support staff and we will be happy to manually send out the email notice.