Why haven't I received an email notice to complete the online recommendation?

Ben Wong -

Common Error and Solution

Occasionally recommenders will fail to receive the automated emails with their login information. Certain International Email addresses may have difficulty in receiving the automated email notification sent to recommenders because of security settings set by their email accounts.

This is usually due to email security settings and spam filters.

Please take the following steps to ensure that the email arrives:

  1. Add noreply@embark.com to your email safe list or address book. Once noreply@embark.com is added, you may ask the applicant to resend the email notification through the recommendation section of the online application.
  2. If you are using a University sponsored email address, the changes will need to be made by your IT department. You should contact the network administrators to change the email settings to accept noreply@embark.com messages.

If you still cannot receive the email notification after following the above steps, please contact Embark’s Technical Support staff and we will be happy to manually send out the email notice.

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