Why hasn't my recommender gotten their registration email?
posted this on April 14, 2009 04:44 PM
Email Notification Issues
During the online recommendation process, there are two times where the online recommendation system will send a notification e-mail:
when recommenders are registered, they are notified with their login and password
when recommenders complete and submit a recommendation, they receive a confirmation
Occasionally recommenders will fail to receive the automated emails with their login information. This is usually due to their email security settings and spam filters. In this case, please ask recommenders to add firstname.lastname@example.org to their email safe list or address book.
Once the email@example.com is added, resend the email notification through the recommendation section of the online application. To resend the notification email, navigate to the Recommendation Section and select the box next to the name of the recommender, then press the “Resend Registration Email.”
If the recommender still has not received the email notification, please contact Embark’s Technical Support staff by clicking here.
Email Notification Tips
Certain International Email addresses may have difficulty in receiving the automated email notification sent to recommenders because of security settings set by in their email accounts.
University or college sponsored email addresses may have security settings that must be changed to allow notification emails to filter into their inbox. Users should contact the network administrators to change the email settings to accept firstname.lastname@example.org messages.
To prevent these emailing issues we recommend using personal email accounts such as Yahoo, Gmail, or Hotmail that ensure user control of email settings and the reception of notification emails from the embark.com system.